Why am I Not Receiving Email Replies from Students?

Problem:

When students reply to emails sent through the system, the replies are not being received.

Solution:

Email replies may not be reaching you for several reasons:

Step 1: Verify Your Reply-To Email

Check that your account has the correct reply-to email address configured in settings.

Step 2: Check Spam/Junk Folders

Replies may be filtered to spam in your email client.

Step 3: Contact Support

If the issue persists, contact support with:

• The email address you're checking
• An example of a student who replied
• The date/time of the expected reply

Support can investigate the email routing to ensure replies are properly forwarded.