How to Process Refunds

Problem:

Need to refund a payment but getting error messages, or unable to process multiple refunds.

Solution:

To process a refund:

1. Navigate to the student's payment history

2. Select the transaction to refund

3. Choose the refund option

If you encounter an error:

• Verify the original card is still valid
• Refunds must go back to the original payment method
• If the card has expired or been replaced, you may need to issue a manual refund via check

For multiple refunds: Process each refund separately rather than all at once to avoid system errors. 

Contact support if errors persist with a valid card on file.