How to Close Old Invoices That Cannot Be Voided

Problem:

Old invoices have reappeared in the system and cannot be voided because payments were previously attempted on them.

Solution:

When a payment has been attempted on an invoice, you cannot void it directly. Instead, use the Gift Card method to close it:

1. Go to Sales > Invoices
2. Click the date column to sort and find the oldest invoices
3. Go to Sales > Point of Sale > Gift Card Management
4. Select Create Card and enter the amount matching the invoice
5. Apply the gift card payment to close the invoice

Important: Payments from Gift Cards do not display as income in the system, so this won't affect your financial transaction reporting.